January 26, 2018

All Product & User Forums

Welcome to the Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.

(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)

Problem to register  

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Patrick Van Acker
(@patrick-van-acker)
New Member
Joined: 12 months ago
Posts: 1
30/11/2018 11:48 pm  

Hi, I've been trying to register several times but still get  an "invalide e-mail address detected" message.

I disabled the firewall thinking it might help but it didn't.

Any idea what could be the reason?

Thanks for th ehelp.


Quote
Community Manager
(@remotegeo)
Admin
Joined: 2 years ago
Posts: 54
04/12/2018 12:51 pm  

Hello,

It may be a localization issue causing the email address to not be seen as 'valid'. 

I will send you a registration code for Video GeoTagger FREE to the e-mail address you used to register for these forums.

Regards,

Remote Geo Support


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Schermy
(@schermy)
New Member
Joined: 10 months ago
Posts: 2
12/01/2019 1:19 am  

Hi,

I have the same problem. The software always said "invalide e-mail address detected". Pleas help.

Thank you.


ReplyQuote
Community Manager
(@remotegeo)
Admin
Joined: 2 years ago
Posts: 54
15/01/2019 1:23 pm  

Hello Schermy,

This problem appears to be caused by a localization setting when the decimal symbol is set to Comma (,) rather than Point (.)

Please try the following:

  1. Open the Control Panel
  2. Click on Region
  3. Click on the Additional Settings... button
  4. Change the Decimal symbol from "," to "."
  5. Click OK and open Video GeoTagger
  6. Complete the registration - your e-mail address should now be recognized
  7. After registering you can change the Decimal symbol back to what you prefer

Please try these steps and see if they work for you. If you continue to experience a problem, we can send you a registration code to the e-mail address you used to register for these forums.

Thank you,

Remote Geo Support

 


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Schermy
(@schermy)
New Member
Joined: 10 months ago
Posts: 2
25/01/2019 11:42 pm  

HI, thanks for your answer, but it don't help. It is the same problem as before.

It must be a other problem. Please send me a registration code. Thank you


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