January 26, 2018

All Product & User Forums

Welcome to the Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.

(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)

Problem registering Video geotagger Free edition?  

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joker13
(@joker13)
New Member
Joined: 1 year ago
Posts: 2
25/05/2018 2:44 pm  

I am trying to register Video Geotagger Free edition but get an error "Registration server communication failed"


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Community Manager
(@remotegeo)
Admin
Joined: 2 years ago
Posts: 51
25/05/2018 2:57 pm  

This problem can be caused by port 7777 being blocked. It may need to be unblocked at your router or firewall.

Regards,

Remote Geosystems Support


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TomTom
(@tomtom)
New Member
Joined: 1 year ago
Posts: 2
18/06/2018 7:21 am  

Have a similar problem: "invalid e-mail-address detected" when registering on first start of the program...

could you give me some help please?

 

Thanks!

Tom


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Community Manager
(@remotegeo)
Admin
Joined: 2 years ago
Posts: 51
18/06/2018 3:52 pm  

Hello TomTom,

The registration server was temporarily down for maintenance which may have been causing problems with registration.

Would you please be able to try registering again and let us know if you are still experiencing the issue? If you are, we can keep looking into this for you.

Thank you,

Remote GeoSystems Support


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TomTom
(@tomtom)
New Member
Joined: 1 year ago
Posts: 2
20/06/2018 1:19 am  

Hey there, 

no, problem not solved... i was trying it and:

Invalid email address detected.

Tom


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Community Manager
(@remotegeo)
Admin
Joined: 2 years ago
Posts: 51
21/06/2018 10:23 am  

It might be having trouble parsing your email address. I have generated a registration code and sent it to the email address you used to register for these forums as a workaround, please let us know if you still experience any problems registering the software.


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mikiyamamoto
(@mikiyamamoto)
New Member
Joined: 6 months ago
Posts: 2
10/04/2019 12:21 am  

Hello,

I am trying to register Video Geotagger Free edition but get an error "Registration server communication failed" as well even though I unblock at my firewall. What else could be solutions?


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Yeltsin
(@yeltsin)
New Member
Joined: 2 weeks ago
Posts: 2
02/10/2019 4:17 pm  

I'm trying to register the geotagger free edition but after every attempt i get "An invalid serial number was returned from the registration server." Can someone help me with this issue?


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Remote Geo Team Member
(@jdahlke)
Admin
Joined: 2 years ago
Posts: 1
02/10/2019 5:20 pm  

Hello @yeltsin

You could see this error if you were trying to use a different software license code. For example, trying to use a Video GeoTagger PRO code in Video GeoTagger FREE, or vice-versa. 
 
Could you please send your license code to support@remotegeo.com so we can check?
 
By the way, I think we tried emailing you back last week on this with a workaround, but our emails are being blocked by your IT?

Thanks,

--Remote Geo Team


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Yeltsin
(@yeltsin)
New Member
Joined: 2 weeks ago
Posts: 2
03/10/2019 9:23 am  

Hi @jdahlke

I'm sorry I didn't receive your initial reply, but the error occurs when i submit my information to acquire the license code. I attempted the same thing on my personal computer with the same results. Not sure where things are going wrong


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