January 26, 2018

All Product & User Forums

Welcome to the new Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to geotag video, photos and other sensor/media data, as well as the Remote GeoSystems and 3-party technologies that make it possible.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and how-tos and advice.

(If you encounter any issues using the forums please let us know at forums@remotegeo.com so we can address it immediately.)

Problem registering Video geotagger Free edition?  

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joker13
(@joker13)
New Member
Joined: 6 months  ago
Posts: 2
25/05/2018 2:44 pm  

I am trying to register Video Geotagger Free edition but get an error "Registration server communication failed"


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Community Manager
(@remotegeo)
Admin
Joined: 9 months  ago
Posts: 30
25/05/2018 2:57 pm  

This problem can be caused by port 7777 being blocked. It may need to be unblocked at your router or firewall.

Regards,

Remote Geosystems Support


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TomTom
(@tomtom)
New Member
Joined: 4 months  ago
Posts: 2
18/06/2018 7:21 am  

Have a similar problem: "invalid e-mail-address detected" when registering on first start of the program...

could you give me some help please?

 

Thanks!

Tom


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Community Manager
(@remotegeo)
Admin
Joined: 9 months  ago
Posts: 30
18/06/2018 3:52 pm  

Hello TomTom,

The registration server was temporarily down for maintenance which may have been causing problems with registration.

Would you please be able to try registering again and let us know if you are still experiencing the issue? If you are, we can keep looking into this for you.

Thank you,

Remote GeoSystems Support


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TomTom
(@tomtom)
New Member
Joined: 4 months  ago
Posts: 2
20/06/2018 1:19 am  

Hey there, 

no, problem not solved... i was trying it and:

Invalid email address detected.

Tom


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Community Manager
(@remotegeo)
Admin
Joined: 9 months  ago
Posts: 30
21/06/2018 10:23 am  

It might be having trouble parsing your email address. I have generated a registration code and sent it to the email address you used to register for these forums as a workaround, please let us know if you still experience any problems registering the software.


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