January 26, 2018

All Product & User Forums

Welcome to the Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.

(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)

Notifications
Clear all

Had map layer initialization error when trying to start Video GeoTagger free version  

  RSS

michael_tim
(@michael_tim)
New Member
Joined: 5 months ago
Posts: 2
11/05/2020 8:55 pm  

Hello

I am new to Geo Tagger, just installed it, and tried to open the program, I got a error message say map layer initialization error, after some minutes, program shutdown itself. Can any one advice what was wrong?

 

Michael


Quote
Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
12/05/2020 3:39 pm  

Hello @michael_tim,

Could you please go to to the Help Menu and Email Program Logs? Let's see if we can tell anything from those. Thanks!

--Remote Geo


ReplyQuote
michael_tim
(@michael_tim)
New Member
Joined: 5 months ago
Posts: 2
12/05/2020 11:11 pm  

@remotegeo Thanks for the quick response, I couldn't open the  application,  the help menu suggested is not possible, I took screenshop before it disappeared. re the document attached


ReplyQuote
AndyChips
(@andychips)
Active Member
Joined: 5 months ago
Posts: 7
13/05/2020 8:50 am  

I've just downloaded the free version and am getting the same error. The program exits after clicking OK to the error.

Windows 10 64 bit, build 1909, 8GB RAM, Core i7

 


ReplyQuote
Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
13/05/2020 11:28 am  

@AndyChips & @michael_tim,

Sorry this is happening. We are wondering if maybe you are getting an older build of the software, via an old link or something that may not have been changed. About when and from where did you download Video GeoTagger? VideoTeoTagger.com, Esri ArcGIS Marketplace, etc?

If you send us and email at support@remotegeo.com - we will send you the latest version. Thanks!

--Remote Geo Team

 

 


ReplyQuote
AndyChips
(@andychips)
Active Member
Joined: 5 months ago
Posts: 7
13/05/2020 1:23 pm  

Hi, I was sent a download link from you via Email. This was generated by clicking ‘Download’ on your website and filling in the appropriate form. 


ReplyQuote
Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
13/05/2020 7:35 pm  

Thanks @andychips! We are going to email you and @michael_tim a link to the new exe file instead of the zip file. Once this is downloaded, try right clicking on the exe and select "Run as administrator." In some cases, we have seen some of the map libraries not install correctly if not run as administrator. I think we found correct emails for the two of you so let's try this approach and see if it helps.

--Remote Geo Team    


ReplyQuote
AndyChips
(@andychips)
Active Member
Joined: 5 months ago
Posts: 7
14/05/2020 1:10 am  

@remotegeo, thanks for the new installer but it behaves exactly the same. I've snapshotted the two installers I received. The first one (two files) was emailed to me after registering, the second installer was the one you just emailed me.

 
Don't know if it helps but here's some Application log events:
 
And finally, the REPORT.WER file (had to paste it as the forum didn't allow .WER or .TXT files):
 
Version=1
EventType=CLR20r3
EventTime=132339150344958658
ReportType=2
Consent=1
UploadTime=132339150375484008
ReportStatus=268435456
ReportIdentifier=c0ea2dc1-2538-4f87-bca4-5ad5cffa1e9c
IntegratorReportIdentifier=fa047382-5d0d-4a6a-9001-c830305ce002
Wow64Host=34404
NsAppName=VideoGeoTaggerFree.exe
OriginalFilename=VideoGeoTaggerFree.exe
AppSessionGuid=00001a2c-0001-0016-0fb0-9689c129d601
TargetAppId=W:0006dbf7827d50db8f9739c498bc231c930700000000!0000136cdc5bc8b89845fbb859b19041ae00011f6d45!VideoGeoTaggerFree.exe
TargetAppVer=2020//04//11:00:46:52!0!VideoGeoTaggerFree.exe
BootId=4294967295
ServiceSplit=2539061432
TargetAsId=1784
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=41626eb9fbd396c6a8e9fb5587364741
Response.BucketTable=5
Response.LegacyBucketId=1795242271243126593
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=VideoGeoTaggerFree.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=30.0.0.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=5e91137c
Sig[3].Name=Problem Signature 04
Sig[3].Value=CefSharp.Wpf
Sig[4].Name=Problem Signature 05
Sig[4].Value=79.1.360.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5e41ccc8
Sig[6].Name=Problem Signature 07
Sig[6].Value=8b
Sig[7].Name=Problem Signature 08
Sig[7].Value=10
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.IO.FileNotFoundException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=8b7d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=8b7d3e8ca7c17493db762343f5e5f8b4
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=62e4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=62e4736e080526bb8ed5eb9c2348b75c
UI[2]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
LoadedModule[0]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[17]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[18]=C:\WINDOWS\System32\USER32.dll
LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[25]=C:\WINDOWS\System32\psapi.dll
LoadedModule[26]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\5c1b7b73113a6f079ae59ad2eb210951\mscorlib.ni.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[29]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\2d73de3e20f8b181b282eb1c24cb3073\System.ni.dll
LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5be0e32e110e62f2b02a97dded898863\System.Core.ni.dll
LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\1f77e08b34793b6b05ad6a623b6bbc2e\WindowsBase.ni.dll
LoadedModule[32]=C:\WINDOWS\System32\CRYPTSP.dll
LoadedModule[33]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[34]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[36]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\9754e52c25640218a14bdc3a3769ac4b\PresentationCore.ni.dll
LoadedModule[37]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\d3b2b6e4bea7ab5bef5c2ccd8159eed0\PresentationFramework.ni.dll
LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\890f4e7a3c8591ffbcf7c4ff4938ec43\System.Xaml.ni.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[40]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[41]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\MSVCP140_CLR0400.dll
LoadedModule[43]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[44]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[45]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\01a803d5d807f5fb10aed394638e8c31\System.Configuration.ni.dll
LoadedModule[46]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\c32f66994327be8a18db9876b49ebbee\System.Xml.ni.dll
LoadedModule[47]=C:\WINDOWS\System32\shell32.dll
LoadedModule[48]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[49]=C:\WINDOWS\System32\shcore.dll
LoadedModule[50]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[51]=C:\WINDOWS\System32\profapi.dll
LoadedModule[52]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[53]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\rasapi32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\rtutils.dll
LoadedModule[57]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[58]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[61]=C:\WINDOWS\System32\NSI.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[63]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[64]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[66]=C:\Windows\System32\rasadhlp.dll
LoadedModule[67]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\secur32.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[70]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[71]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[72]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[76]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[77]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[78]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\8e2a77e91c3a7488a55a9dd68b0f1002\System.Xml.Linq.ni.dll
LoadedModule[79]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Management\8954090bb02f1e74f8b57ac10640ac4b\System.Management.ni.dll
LoadedModule[80]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[81]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[83]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[84]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[85]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[86]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[89]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2004.6-0\MpOav.dll
LoadedModule[90]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\76a1d0c816962d4aef3682be66902de3\System.ServiceModel.ni.dll
LoadedModule[91]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\1298713307536b22b4a10c2093c69a33\System.Runtime.Serialization.ni.dll
LoadedModule[92]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Net.Http\e9e67bfcbab28d17b4cdeb9f1e8b25df\System.Net.Http.ni.dll
LoadedModule[93]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[94]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[95]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[96]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[97]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[101]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\DWMAPI.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\igdumd64.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\WindowsCodecsExt.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\icm32.dll
LoadedModule[110]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\f4d896c6b86b6f2fe756a5cb3ab0c5f9\PresentationFramework.Aero2.ni.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\wtsapi32.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[113]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[114]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[115]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[116]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[117]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[118]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[119]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[120]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[121]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[124]=C:\WINDOWS\system32\msctfui.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\UIAutomationCore.dll
LoadedModule[126]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\D3DCOMPILER_47.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\DPAPI.dll
LoadedModule[129]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\fee9b555076912312be65fb97c5e94b9\System.Drawing.ni.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\dxva2.dll
LoadedModule[131]=C:\WINDOWS\system32\wmp.dll
LoadedModule[132]=C:\WINDOWS\system32\WMVCore.DLL
LoadedModule[133]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.836_none_17afac286da192bb\gdiplus.dll
LoadedModule[134]=C:\WINDOWS\system32\mfperfhelper.dll
LoadedModule[135]=C:\WINDOWS\system32\WMASF.DLL
LoadedModule[136]=C:\WINDOWS\system32\wmploc.dll
LoadedModule[137]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[138]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[139]=C:\WINDOWS\system32\MFPlat.DLL
LoadedModule[140]=C:\WINDOWS\system32\RTWorkQ.DLL
LoadedModule[141]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[142]=C:\Windows\System32\Windows.UI.dll
LoadedModule[143]=C:\Windows\System32\InputHost.dll
LoadedModule[144]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll
LoadedModule[145]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[146]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.836_none_e6c4b943130f18ed\comctl32.dll
LoadedModule[147]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[148]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[149]=C:\WINDOWS\SYSTEM32\MLANG.dll
LoadedModule[150]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[151]=C:\Windows\System32\Windows.UI.AppDefaults.dll
LoadedModule[152]=C:\Windows\System32\Wldp.dll
LoadedModule[153]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[154]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[155]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[157]=C:\WINDOWS\System32\twinui.appcore.dll
LoadedModule[158]=C:\WINDOWS\system32\execmodelproxy.dll
LoadedModule[159]=C:\WINDOWS\SYSTEM32\mrmcorer.dll
LoadedModule[160]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
LoadedModule[161]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=836
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=485213
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.836.18362.0-11.0.190
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8040
OsInfo[19].Key=svolsz
OsInfo[19].Value=232
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.836.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=E61D6EF4-31F5-4EFA-8D73-A62AB2676F2F.1
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Remote GeoSystems LineVision
AppPath=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=76C0201AC81A61C465052B953E0E7052
MetadataHash=1582584579
 

ReplyQuote
j3rry
(@j3rry)
New Member
Joined: 5 months ago
Posts: 4
14/05/2020 6:13 am  

Have the exact same issue of "map layer initialization error" for the free version.

I was sent a download link today from you via email, generated by clicking "Download" on your website.

Have tried a re-install "Run as administrator", but to no avail.

Any suggestions?

Thanks in advance!

 


ReplyQuote
j3rry
(@j3rry)
New Member
Joined: 5 months ago
Posts: 4
14/05/2020 6:31 am  

Reinstalling also gets me a "could not loader assembly CefSharp.Core.dll" error as per attached.


ReplyQuote
Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
14/05/2020 7:10 pm  

Thanks @andychips and @j3rry! This info on the CefSharp.Core.dll is very helpful! We have escalated the issue to our development team and they are looking into it now. Thanks again for your additional details and screenshots!

--Remote Geo Team


ReplyQuote
AndyChips
(@andychips)
Active Member
Joined: 5 months ago
Posts: 7
19/05/2020 1:20 am  

@remotegeo, thanks for the new installer but I'm still getting the same error, but followed by a new one (see attached).

 


ReplyQuote
Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
19/05/2020 11:07 am  

Hi @andychips,

We spoke with development, and their guess is your computer does not have the Microsoft Visual C++ redistributables installed?  For you convenience, we have put the redistributables at the following link:

https://www.remotegeo.com/download-microsoft-visual-c-redistributables/

If needed, these can also be downloaded directly from Microsoft at:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Depending on what your machine has installed, the one you need is more than likely the 2015 version (both x86 and x64 versions).  However, we'd suggest starting with installing the 2019 version and working backwards until Video GeoTagger opens.

Thanks again for your help and patience.

--Remote Geo Team


ReplyQuote
AndyChips
(@andychips)
Active Member
Joined: 5 months ago
Posts: 7
20/05/2020 5:31 am  

@remotegeo

Bingo!

That fixed it for me. Many thanks for your persistence.

Unfortunately I can't natively open my Nextbase Dashcam files and use the embedded GPS data, but I'll figure that one out.

Thanks again,

Andy.


ReplyQuote
j3rry
(@j3rry)
New Member
Joined: 5 months ago
Posts: 4
20/05/2020 4:14 pm  

Fixed it for me too, thank you indeed for your persistence!


ReplyQuote
Share: