Welcome to the Remote GeoSystems Product Support and User Community Forums.
Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.
As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.
(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)
Hello
I am new to Geo Tagger, just installed it, and tried to open the program, I got a error message say map layer initialization error, after some minutes, program shutdown itself. Can any one advice what was wrong?
Michael
Hello @michael_tim,
Could you please go to to the Help Menu and Email Program Logs? Let's see if we can tell anything from those. Thanks!
--Remote Geo
@remotegeo Thanks for the quick response, I couldn't open the application, the help menu suggested is not possible, I took screenshop before it disappeared. re the document attached
I've just downloaded the free version and am getting the same error. The program exits after clicking OK to the error.
Windows 10 64 bit, build 1909, 8GB RAM, Core i7
Sorry this is happening. We are wondering if maybe you are getting an older build of the software, via an old link or something that may not have been changed. About when and from where did you download Video GeoTagger? VideoTeoTagger.com, Esri ArcGIS Marketplace, etc?
If you send us and email at support@remotegeo.com - we will send you the latest version. Thanks!
--Remote Geo Team
Hi, I was sent a download link from you via Email. This was generated by clicking ‘Download’ on your website and filling in the appropriate form.
Thanks @andychips! We are going to email you and @michael_tim a link to the new exe file instead of the zip file. Once this is downloaded, try right clicking on the exe and select "Run as administrator." In some cases, we have seen some of the map libraries not install correctly if not run as administrator. I think we found correct emails for the two of you so let's try this approach and see if it helps.
--Remote Geo Team
@remotegeo, thanks for the new installer but it behaves exactly the same. I've snapshotted the two installers I received. The first one (two files) was emailed to me after registering, the second installer was the one you just emailed me.
Version=1
EventType=CLR20r3
EventTime=132339150344958658
ReportType=2
Consent=1
UploadTime=132339150375484008
ReportStatus=268435456
ReportIdentifier=c0ea2dc1-2538-4f87-bca4-5ad5cffa1e9c
IntegratorReportIdentifier=fa047382-5d0d-4a6a-9001-c830305ce002
Wow64Host=34404
NsAppName=VideoGeoTaggerFree.exe
OriginalFilename=VideoGeoTaggerFree.exe
AppSessionGuid=00001a2c-0001-0016-0fb0-9689c129d601
TargetAppId=W:0006dbf7827d50db8f9739c498bc231c930700000000!0000136cdc5bc8b89845fbb859b19041ae00011f6d45!VideoGeoTaggerFree.exe
TargetAppVer=2020//04//11:00:46:52!0!VideoGeoTaggerFree.exe
BootId=4294967295
ServiceSplit=2539061432
TargetAsId=1784
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=41626eb9fbd396c6a8e9fb5587364741
Response.BucketTable=5
Response.LegacyBucketId=1795242271243126593
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=VideoGeoTaggerFree.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=30.0.0.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=5e91137c
Sig[3].Name=Problem Signature 04
Sig[3].Value=CefSharp.Wpf
Sig[4].Name=Problem Signature 05
Sig[4].Value=79.1.360.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5e41ccc8
Sig[6].Name=Problem Signature 07
Sig[6].Value=8b
Sig[7].Name=Problem Signature 08
Sig[7].Value=10
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.IO.FileNotFoundException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
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DynamicSig[22].Value=8b7d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=8b7d3e8ca7c17493db762343f5e5f8b4
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=62e4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=62e4736e080526bb8ed5eb9c2348b75c
UI[2]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
LoadedModule[0]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
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LoadedModule[71]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[72]=C:\WINDOWS\System32\MSASN1.dll
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LoadedModule[74]=C:\WINDOWS\SYSTEM32\ncrypt.dll
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LoadedModule[76]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[77]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[78]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\8e2a77e91c3a7488a55a9dd68b0f1002\System.Xml.Linq.ni.dll
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LoadedModule[80]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[81]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[83]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[84]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[85]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[86]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[89]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2004.6-0\MpOav.dll
LoadedModule[90]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\76a1d0c816962d4aef3682be66902de3\System.ServiceModel.ni.dll
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LoadedModule[96]=C:\WINDOWS\system32\NLAapi.dll
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LoadedModule[98]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[101]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\DWMAPI.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\igdumd64.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\WindowsCodecsExt.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\icm32.dll
LoadedModule[110]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\f4d896c6b86b6f2fe756a5cb3ab0c5f9\PresentationFramework.Aero2.ni.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\wtsapi32.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[113]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[114]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[115]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[116]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[117]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[118]=C:\WINDOWS\system32\RMCLIENT.dll
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LoadedModule[120]=C:\WINDOWS\System32\CoreUIComponents.dll
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LoadedModule[122]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[124]=C:\WINDOWS\system32\msctfui.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\UIAutomationCore.dll
LoadedModule[126]=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\D3DCOMPILER_47.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\DPAPI.dll
LoadedModule[129]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\fee9b555076912312be65fb97c5e94b9\System.Drawing.ni.dll
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LoadedModule[132]=C:\WINDOWS\system32\WMVCore.DLL
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LoadedModule[137]=C:\WINDOWS\System32\MMDevApi.dll
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ConsentKey=CLR20r3
AppName=Remote GeoSystems LineVision
AppPath=C:\Program Files\Remote GeoSystems\Video GeoTagger FREE\VideoGeoTaggerFree.exe
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MetadataHash=1582584579
Have the exact same issue of "map layer initialization error" for the free version.
I was sent a download link today from you via email, generated by clicking "Download" on your website.
Have tried a re-install "Run as administrator", but to no avail.
Any suggestions?
Thanks in advance!
Reinstalling also gets me a "could not loader assembly CefSharp.Core.dll" error as per attached.
Thanks @andychips and @j3rry! This info on the CefSharp.Core.dll is very helpful! We have escalated the issue to our development team and they are looking into it now. Thanks again for your additional details and screenshots!
--Remote Geo Team
@remotegeo, thanks for the new installer but I'm still getting the same error, but followed by a new one (see attached).
Hi @andychips,
We spoke with development, and their guess is your computer does not have the Microsoft Visual C++ redistributables installed? For you convenience, we have put the redistributables at the following link:
https://www.remotegeo.com/download-microsoft-visual-c-redistributables/
If needed, these can also be downloaded directly from Microsoft at:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Depending on what your machine has installed, the one you need is more than likely the 2015 version (both x86 and x64 versions). However, we'd suggest starting with installing the 2019 version and working backwards until Video GeoTagger opens.
Thanks again for your help and patience.
--Remote Geo Team
Bingo!
That fixed it for me. Many thanks for your persistence.
Unfortunately I can't natively open my Nextbase Dashcam files and use the embedded GPS data, but I'll figure that one out.
Thanks again,
Andy.
Fixed it for me too, thank you indeed for your persistence!
