January 26, 2018

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Welcome to the Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.

(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)

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Failed to load video, please try again (DJI Mavic 2)

3 Posts
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(@jd_field)
New Member
Joined: 4 years ago
Posts: 1
Topic starter  

I am trying to open video files captured with a DJI Mavic 2 Enterprise. They have .SRT files in the same folder but all I get is "Failed to load video, please try again". Everything we shot with our Matrice 210 RTK works perfectly, but I can even open the mavic files. I am on the clock with a client. Is there a quick fix? Thank you


   
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(@remotegeo)
Admin
Joined: 6 years ago
Posts: 83
 

Hi JD_Field,

Sorry you are having trouble. Video GeoTagger should support the DJI Mavic 2 Enterprise .SRT files unless something has changed recently. Maybe as a first step could you go to the HELP menu and then "Email Program Logs" and maybe we will see some clues there. Also if you could send a .SRT file your having trouble with to support@remotegeo.com we can see if there is any issue with the data format.

Thanks,

--Remote Geo Team


   
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(@remotegeo)
Admin
Joined: 6 years ago
Posts: 83
 

Hi JD_Field,

Thanks for sending the .SRT files and alerting us to the new change in format. Video GeoTagger PRO (build 29.7) has been updated to support the new DJI Mavic 2 Enterprise .SRT file format as well. We will send you the download link to the email we have on file.

Thanks!

--Remote Geo Team  


   
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