January 26, 2018

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Welcome to the Remote GeoSystems Product Support and User Community Forums.

Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3rd-party georeferenced video mapping technologies.

As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.

(If you encounter any issues using the forums, please let us know at forums@remotegeo.com so we can address it ASAP.)

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Can't Parse DJI Log (.txt) File  

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DaveMalloy
(@davemalloy)
New Member
Joined: 7 months ago
Posts: 3
02/04/2020 4:41 pm  

I have attempted to parse at least 6 DJI Log Files from an Inspire 2 and continuously get the same error: An error occurred when parsing the DJI Log File. Please try again.

These log files play back fine in DJI Go 4, Airdata, etc. I can convert them to GPX fine and view them in Google Earth, etc. I am using the FREE version of Video Geo Tagger to see if it fits my needs before committing to PRO but thought the FREE versions still permits geotagging videos. Captioning was not turned on for these flights so am trying to geotag them using the flight logs. 


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Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
02/04/2020 7:18 pm  

Hi Dave,

Sorry you are having issues. 

Yes - Video GeoTagger FREE should let you parse the DJI Flight Record Log TXT files. We are looking into this now. In the meantime, could you please go to the help Menu and Email Program Logs?

Thanks,

--Remote Geo Support


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DaveMalloy
(@davemalloy)
New Member
Joined: 7 months ago
Posts: 3
08/04/2020 4:13 pm  

On 4/8 I emailed the Program Logs as requested. Did you receive them and if so, do you have any ideas as to why Video GeoTagger is not able to parse the DJI Log files?

Thanks


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RykerGarrett
(@rykergarrett)
New Member
Joined: 6 months ago
Posts: 1
10/04/2020 3:55 pm  

I believe I am experiencing the same issue but with LineVision Desktop Ultimate. I am testing the Ultimate 7 day trial software. When I attempt to load in a Video in the GeoTagger tab with its companion .txt file, I get the error that says it unable to read the GPS data in my .txt file. I attached an image below. The .txt file came from a DJI Mavic Air. I've tried  multiple .txt files from multiple DJI Mavic Airs. Any ideas on this? Is this a known global issue or specific to me?


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Community Manager
(@remotegeo)
Admin
Joined: 3 years ago
Posts: 79
10/04/2020 4:53 pm  

Hi Guys,

After some digging it looks our team has identified this issue began showing up after a Microsoft Windows update changed the way some permissions are being handled in the background. Its seems to be affecting most of our software with the DJI Flight Record Log TXT parsing/geotagging feature. 

We are working of a fix now and will be rolling out new builds of our affected software version as soon as possible.

Thanks for using the forums and your patience in this matter! 

--Remote Geo Team


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DaveMalloy
(@davemalloy)
New Member
Joined: 7 months ago
Posts: 3
27/05/2020 2:55 pm  

Any progress on the fix?


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