Welcome to the Remote GeoSystems Product Support and User Community Forums.
Here you can learn and share knowledge about how to easily “geotag” and “geoedit” videos, photos with geospatial data and metadata using Remote GeoSystems and 3-party technologies.
As we launch this new resource please feel free to ask any technical questions here and help us grow the common knowledge base and community. Our team of Remote GeoSystems specialists will answer questions as soon as possible and a community of user experts may also offer additional experience, tips and “How-Tos” and advice.
(If you encounter any issues using the forums, please let us know at firstname.lastname@example.org so we can address it ASAP.)
I really need some help.
I´m trying to use video geotagger to try the software with my private flights of my recently purchased Mavic 2
The vid plays in the application but no map. Each time I click to open an mp4 file I get an error message about the gps data file. The exact error message is:
An error occured when loading the video.
The error was:
Unable to read Gps information from the Gps data file
I have the mp4 and srt files on the same folder and they have the same names.
What else could be wrong? Maybe Mavic 2 has a different srt file format then the other mavic units?
Thanks for any help, support or recommendation.
The Mavic 2 is a relatively new model so it is possible that DJI may have made changes to the SRT format that we are not aware of. If you could attach a sample SRT file for us to examine it would be appreciated, or send it via e-mail to email@example.com
It could also be a localization issue causing the GPS information to not load properly, please try the steps here to see if this works around the problem.
Remote Geo Support