Contacting Support
You can contact Remote Geosystems by email or phone.
Email: support@remotegeo.com
Phone: 1-844-436-3877
Or through Remote Geosystems’ website: https://remotegeo.com/contact/
Companion file not found
These messages may occur when trying to open a .geoProject
How to resolve
- LineVision looks for companion files with the same name as the geo-tagged video or audio. If the software does not find a companion file of the same name, the message to manually find it is triggered, and the error message follows if you click OK without selecting one. If the companion file has a different name or was renamed, click Select Companion File, and browse to the file, and then click OK. Alternatively, if the file is a Remote GeoSystems supported video, you can click Extract GPS from Video and OK to generate a new companion file. The new companion file is created in the same folder as the video.
- If the companion file is not in the same folder as the video being opened, the software asks you to find the file manually, and the error message follows if you click OK without selecting one.
- You can save your .geoproject as a standard save file, without collecting all the video and other files – including the companion file. If move just your .geoproject folder without using one of the portable formats, this error can be triggered if the companion file is not on the new computer. Try opening the .geoproject file on the computer it was created. If the message does not appear, then you will want to use one of the portable save options
- The file may not be one of the file formats that LineVision can read. Verify it is a compatible format.
- The companion file has become corrupt, or the file extension is missing or wrong.
Error loading video: Could not parse the GPX file
When you might see this error when opening a video file or selecting to repair a video file (Advanced > Repair geoDVR Video File).
What the error means the GPX or SRT file is blank, the GPX or SRT file was written or created incorrectly, or the video file has become corrupt.
How do I resolve this error?
- Try downloading or copying the video, GPX, or SRT file to your computer again.
- If you have received this error when attempting to use the Repair geoDVR Video File option in the Advanced menu, you may need to recreate the video or use another software to repair the video.
- If the GPS data does not exist, however, there is no way to resolve this error.
GPS and Video Mismatch Detected
You might see this message when opening a video file.
What the message means the length of the video and the GPS data are mismatched.
How do I resolve this message?
- Clicking the OK button to continue loading the video.
- If the error occurred within the GPX or SRT file, you might be able to go to Advanced > Repair geoDVR Video File.
- If the error is in the video, however, this can only be resolved by capturing the video again.
GPS Extraction Error
You might see this error when opening a video file or audio file.
What the error means when LineVision Desktop tried to extract the GPS data from a video or audio file, an error occurred.
How do I resolve this error?
- Click the OK button, and the file may load.
- If it does not, try loading it again.
- If the error persists, then the file either does not have GPS data, or it may have become corrupted.
Image Geotagging Failed
You might see this error when trying to save GPS data to a photograph in Remote GeoSystems Photo GeoLocator.
Usually this error means that the coordinates selected or manually entered are too close to the previous coordinates. It has been noticed to occur when any number is changed by only 1-3 digits, or a negative sign is placed before the coordinates, but the coordinates remain the same.
How do I resolve this error? Click OK on the failed message, and click the Geotag Image button again. In some cases, it may take several attempts to save the geotag information to the photograph successfully.
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Layer Addition Failed
You might see this error when attempting to add a layer to your LineVision Desktop project.
What the error means when LineVision Desktop tried to connect to the server you specified, an error occurred, or the connection timed out.
How do I resolve this error?
- Try connecting to the server again.
- Verify you have entered the correct server information or that you have access.
- If the error persists, there may be a network error preventing you from connecting to the server. Contact your Esri support.
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Map data not yet available
This error may occur when viewing track data, annotations, or the world map without data.
The error means that LineVision Desktop cannot show the world map.
How do I resolve this error?
- Often you see this error because the map has been zoomed in too far and there is no detail at the level zoomed. Start zooming out with your mouse scroll or the zoom bar located in the lower left corner of the Map Viewer until you can see the background map again.
- Otherwise, you may be experiencing loss of Internet connectivity. Because LineVision Desktop streams the world map, you must have an Internet connection for the background map to display. Verify you have an active Internet connection.
Performance Warning
This message may occur when opening a video or audio file.
The message means that as the message indicates, the number of GPS data points should be limited to 600 to improve map performance. This often happens when a video exceeds more than 20 minutes or covers a large area.
How do I resolve this message?
- Click the OK button, and the video or audio file will be added to your geoProject, but there will only be 600 GPS points showing on the map.
- If you do get this message, and you want all the GPS data points shown on the map, you click on Advanced menu and select Enable Performance Handling (uncheck) to turn off this feature.
IMPORTANT: If you do either of these and your computer is unable to handle the excess load of the additional GPS data points, you may experience lagging or unexpected behavior from the software. You will need to either re-enable Enable Performance Handling or remove and reload the video to limit it back to 1000 GPS data points.
- Try editing the video into shorter and smaller files. Doing this may free up resources and allow for normal performance.
Photo does not appear to be geotagged
You might see this message when opening a photo or image file.
The message means that the photograph or screen capture you just loaded LineVision Desktop is not geotagged. The image will still be added, but will not appear on the map.
How do I resolve this message?
- If you are aware that the file has no GPS data, no action is necessary, and you can disregard this message
- If you intend on adding it as annotation remove the file and then create an annotation.
- If you would like to add GPS data to the photo, see Using the Remote Photo Geolocator.
- If the photo or image is supposed to have GPS data try removing it, downloading it from the original source again, and re-loading it into LineVision Desktop.
- If the error persists, the photo or image is either has become corrupt or no GPS data was saved.
Shapefile/Raster file not detected
You might see this message when attempting to add a shapefile or raster file (Figure 00).
What the error message the file you are attempting to load is not a valid shapefile or raster file, it has become corrupted, or it was created correctly.
How do I resolve this message? If you downloaded the file from a remote location, download it again, or verify that you have the correct file. If you created the file, verify you have, in fact, saved it as a shapefile or a raster file.
Zero Length GPS Data Detcted
You might see this error when opening a video or audio file.
What the error means the GPS data doesn’t have time recorded with it, or the UTC start time and end time are the same, or the GPS points are the same.
How do I resolve this error?
- Click the OK button, and the video file may load. Be aware that if the software cannot detect any GPS data, however, that no track will appear on the map.
- If this occurs, try removing the file, downloading it again to your computer, and loading it again.
- If the error persists, the video or audio file may need to be captured
